iGaming CRM
Incline delivers full-service CRM operations for our operator partners across casino, sportsbook, and other verticals, focusing on nurturing lifelong loyalty and maximising lifetime values. Our expert team manages the entire customer lifecycle across every player touchpoint, handling planning, execution, analysis, and reporting using any CRM martech.
Lifecycle Engagement
We craft personalized journeys from the first deposit through VIP management to increase retention, reduce churn, and maximize player lifetime value.
Segmentation & Targeting
Highly customized segments ensure the right offer reaches the right player at the right time, aligned with individual behaviors and lifecycle stage.
Multi-Channel Communication
We create, test, and refine email campaigns, push notifications, SMS, and on-site/in-app messaging to maintain relevance and drive action.
Enhanced Retention & LTV
Personalized retention campaigns can reduce churn by 10–15% and boost repeat purchase frequency by up to 20%. Players acquired via referral programs, a key CRM channel, have 25% higher retention and LTV compared to other channels.
Real-Time Triggers
We implement and optimize triggered events within seconds of player activity, capturing peak intent moments for maximum impact. Real-time CRM interactions can outperform scheduled campaigns by up to 50% in immediate revenue uplift.
Performance Analysis
Our real-time campaign tracking and data-driven insights fuel ongoing optimization, ensuring sustained engagement and measurable results. Analytics from one service inform improvements in others.
Technology
Our CRM team is platform agnostic
Our many years of experience in the industry means we’ve worked with nearly every major gaming platform, PAM and CRM software.
Every member of the CRM team is an Optimove-certified professional – one of the leading CRM solutions in the industry.